Aldea Thai quick guide
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Emergency numbers
- Police, fire, ambulance
- 911
- Front desk, 24 hours
- +52 (984) 803-0604
- Hospiten Riviera Maya, 24 hours
- +52 (984) 159-2200
- Tourist assistance, national
- 078
- CAPTA, tourist protection, 24/7
- +52 (984) 116-0430
Hours
- Pools
- 9 am to 10 pm
- Gym and yoga
- 24 hours
- Quiet hours
- Midnight to 10 am
- Front desk
- 24 hours
Pool rules
- Open 9 am to 10 pm. No lifeguard on duty; use at your own risk.
- Maximum depth 1.05 m (3.4 ft). No diving.
- Under twelves supervised by an adult. Under twos in a swim diaper.
- Shower first. No sunscreen, body cream, oil or sand in the water.
- No glass anywhere. No food or drink in the water.
- Loungers are not reserved with towels. Use a towel on the lounger.
- Do not move the furniture.
- Music through headphones. No running or shouting.
- Smoking only at the bar, using the ashtray.
- No topless or nude sunbathing. Family building.
- No pets in the pool area.
- The Mirror Pool is not for swimming.
Wristbands
- Guests: a band at check-in, for the whole stay.
- Visitors: a band at the front desk, for the day.
- If it is lost or breaks, the front desk replaces it at no cost.
- Visitors register on arrival and hand the band back when they leave.
Arrival and departure
- The entrance is on Calle 28 Norte, at the beach end.
- The front desk registers every guest.
- Your host sets the check-out time and the key arrangements.
- The front desk can store luggage.
- Garage parking is entered from Calle 26. Limited, and can be full in high season.
- Unload at the Calle 28 entrance and check in first; security assigns your space.
- Street meters are free 10 pm to 10 am. Coins, or the mueveciudad.com app.
What we never publish
- Trash goes to the dumpsters in the parking garage, on your right as you enter.
- The condominium takes no bookings and asks for no deposits.
Condo Aldea A.C. · Calle 28 Norte, Playa del Carmen · +52 (984) 803-0604